Shipping policy

 

Orders placed after 4:00 PM (Central Time) Fridays or on weekends will be processed the following business day. PREORDERS SHIP EARLY DECEMBER. All other orders currently ship within 1-2 business days after an order is received. Should you have any questions, concerns or need assistance please contact customer service: hello@getdoap.com

DOAP is not responsible for any lost or stolen packages. Customers are responsible for shipping costs for any package marked “Return To Sender”, or for any package returned due to an invalid or incomplete address.

You will receive an email with your tracking number once your order has shipped. Please allow 24 hours for your shipping number to be active.

Shipping anomalies need to be reported within 30 days due to industry standard expiration of tracking numbers, otherwise refunds or replacements cannot be processed. To report anomalies, contact us at:  hello@getdoap.com

International shipping
Phone number required when ordering. We ship from the US to Australia, Canada, Switzerland, Norway and most of the European Union. Every international order is tracked. Delivery times vary by country. Depending on the country some international tracking numbers may not be updated once the package leaves the US.

Rates (USD), based on your order total:
• Australia: $13 under $40, $15 from $40 to $59.99, $19 from $60 to $89.99, $21 at $90 or more.
• Canada: $15 under $40, $18 from $40 to $99.99, $19 at $100 or more
• Europe (EU and Norway): $17 under $40, $21 from $40 to $99.99, $24 at $100 or more
• Switzerland: $20 under $40, $25 from $40 to $99.99, $30 at $100 or more

Import taxes and duties: International orders are shipped duties unpaid. Your country may charge import taxes (such as sales tax or VAT), customs duties or a carrier handling fee when your package arrives. These are set by your government and carrier, are the customer’s responsibility, and are not included in our prices or shipping rates.

Refused packages: If an international package is refused or returned because import taxes or duties weren’t paid, we’ll refund your order minus shipping costs.

United Kingdom and Denmark: DOAP is sold through local retail partners. Email hello@getdoap.com and we’ll point you to them.