Shipping policy

 

Orders placed after 4:00 PM (CST) Fridays or on weekends will be processed the following business day. PREORDERS SHIP EARLY DECEMBER. All other orders currently ship within 10 days after an order is received. Should you have any questions, concerns or need assistance please contact customer service: hello@getdoap.com

DOAP is not responsible for any lost or stolen packages. Customers are responsible for shipping costs for any package marked “Return To Sender”, or for any package returned due to an invalid or incomplete address.

You will receive an email with your tracking number once your order has shipped. Please allow 24 hours for your shipping number to be active. Depending on the country some international tracking numbers may not be updated once the package leaves the US.

Due to industry standard expiration of tracking numbers, shipping anomalies need to be reported within 60 days, otherwise refunds or replacements cannot be processed. To report anomalies, contact us at:  hello@getdoap.com