Refund policy

Because DOAP is used with food, once orders have shipped, refunds will no longer be accepted. You can cancel for a full refund until your order is prepared for shipment: email hello@getdoap.com. If your order arrives damaged, email us a photo within 7 days of delivery.

We use a fulfillment center for fast shipping therefore orders placed outside of normal business hours and weekends may not be able to be modified in time to process a cancellation. Once your order has been "picked and packed" by warehouse staff, cancellations are no longer possible.

If an international package is refused or returned because import taxes or duties weren’t paid, we’ll refund your order minus shipping costs.

You can always contact us for any questions at:  hello@getdoap.com
1-844-HEY-DOAP